Privacy Policy
How Kassem Enterprises Pty Ltd collects, uses and safeguards your personal information.
1. Our commitment to your privacy
Kassem Enterprises Pty Ltd (ABN 78 703 156 245) is committed to protecting the privacy of the personal information we hold. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) set out in that Act. It applies to all personal information collected by us through our website at https://kassementerprises.online, by email, and in the course of providing wholesale trading and distribution services.
2. The types of personal information we collect
We only collect personal information that is reasonably necessary for one or more of our functions or activities. The types of information we may collect include:
- Your name, business name and position (where applicable);
- Your email address — our primary contact address is ceo@kassementerprises.online;
- Delivery addresses and business location details relevant to trade and distribution enquiries;
- Information you provide when requesting a quote, such as product or service requirements and order details;
- Records of communications between you and our team, including emails and enquiry forms;
- Website usage data such as pages visited, referral sources, and general device or browser information.
We do not knowingly collect sensitive information (such as health, political or religious information) and we ask that you do not send such information to us.
3. How we collect personal information
We collect personal information in a number of ways, including:
- Directly from you when you complete a form on our website, send us an email, or otherwise contact us;
- When you engage us to provide wholesale trading or distribution services;
- Automatically, through cookies and similar technologies when you browse our website.
Where it is reasonable and practicable to do so, we will collect personal information directly from you. If we receive information we did not ask for, we will determine whether we are permitted to hold it under the APPs; if not, we will destroy or de-identify it as soon as practicable.
4. Why we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information for purposes including:
- Responding to enquiries and providing quotes for our wholesale trading and distribution services;
- Performing contracts with customers, suppliers and logistics partners;
- Managing our business relationships, including invoicing, credit and supplier arrangements;
- Improving our website, products and services;
- Complying with our legal and regulatory obligations in Australia.
We will not use or disclose personal information for a purpose other than the primary purpose of collection unless you have consented, or the use or disclosure is permitted or required by law.
5. Disclosure of personal information
We may disclose personal information to third parties where necessary for our business purposes, including:
- Freight, courier and logistics providers engaged to deliver goods on your behalf or to your nominated address;
- Suppliers and manufacturers involved in fulfilling orders;
- Our professional advisers, such as accountants and lawyers;
- Our website hosting and IT service providers;
- Government agencies, regulators or law enforcement bodies where required or authorised by law.
We take reasonable steps to ensure that any third party we engage handles personal information in a manner consistent with the APPs. We do not sell personal information to third parties.
6. Overseas disclosure
Some of our service providers, such as website hosting or email providers, may store or process data on servers located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient does not breach the APPs in relation to that information.
7. Security of personal information
We hold personal information in electronic form and take reasonable steps to protect it from misuse, interference, loss and from unauthorised access, modification or disclosure. These steps include access controls on our systems, secure storage practices, and limiting access to personal information to team members who need it to perform their duties. When personal information is no longer required for any lawful purpose, we will take reasonable steps to destroy or permanently de-identify it.
8. Access to and correction of your personal information
Under the APPs, you have a right to request access to the personal information we hold about you, and to request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email us at ceo@kassementerprises.online We will respond to your request within a reasonable period. We may need to verify your identity before providing access or making corrections. There is generally no charge for a reasonable request, but we may charge a fee for the costs of providing extensive access to records.
9. Cookies and website analytics
Our website may use cookies to enhance your browsing experience and to gather general statistics about website usage, such as the pages visited and the approximate time of visits. Cookies do not identify you personally. You can configure your browser to refuse cookies or to alert you when cookies are being sent; however, some parts of the website may not function fully without them.
10. Direct marketing
We may use the contact details you provide to send you information about our wholesale trading and distribution services that we believe may interest you. Every marketing email we send will include a simple way to opt out of future communications. If you receive a communication you no longer wish to receive, or if you have any questions about how we handle your information for marketing purposes, please email ceo@kassementerprises.online and we will act on your request promptly.
11. Anonymity and pseudonymity
Where it is lawful and practicable, you have the option of dealing with us anonymously or using a pseudonym — for example, when making a general enquiry about our services. However, in most cases we will need at least a contact name and email address to provide a quote or fulfil an order for goods and distribution services.
12. Transborder data flows and APP 8
Before disclosing personal information to an overseas recipient, we take reasonable steps to satisfy ourselves that the recipient is subject to substantially similar privacy protections, or that you have consented to the disclosure, or that the disclosure is otherwise permitted under the APPs. This includes selecting reputable hosting and software providers with strong privacy commitments.
13. Complaints and privacy enquiries
If you have a concern about how we have handled your personal information, or you believe we may have breached the APPs, please contact us first so we can work to resolve the matter:
Email: ceo@kassementerprises.online
Postal: Kassem Enterprises Pty Ltd, Melbourne VIC, Australia
We will acknowledge your complaint promptly and aim to resolve it within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via its website at www.oaic.gov.au or by writing to GPO Box 5218, Sydney NSW 2001.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The current version will always be published on this page, together with the effective date. We encourage you to review this page periodically to stay informed about how we protect your personal information.
15. Contact us
For any questions about this Privacy Policy or our personal information handling practices, please contact:
Kassem Enterprises Pty Ltd
ABN 78 703 156 245
Melbourne VIC, Australia
Email: ceo@kassementerprises.online
Website: https://kassementerprises.online